FAQ making a complaint
Frequently Asked Questions - making a complaint
The Classification Branch can only accept complaints and enquiries that relate to the Classification (Publications, Films and Computer Games) Act 1995. We will not respond to complaints that cover matters outside of this Act or do not directly concern the Classification Branch, Classification Board, Classification Review Board or the Attorney-General’s Department.
Please refer to the information below on frequently asked questions:
How do I make a complaint about a classification decision?
The Classification Board welcomes feedback about its decisions for films at the cinema, DVD and Blu-ray, computer games and publications. We will only respond to enquiries and complaints relevant to these types of products.
Comments and complaints can be sent the Classification Board via the Contact Us page.
How do I complain about a trailer I saw at the cinema?
Please contact the cinema where you saw the trailer first to address your concerns. If you are not happy with their response, please contact the Classification Branch via the Contact Us page.
How can I make a complaint about television programs?
The Classification Board and the Attorney-General's Department cannot resolve complaints about things you have seen on television. If you have a complaint about a program, contact the television network directly. If you think a licence condition or standard has been breached, contact the Australian Communications and Media Authority.
How can I make a complaint about an advertisement for something other than a film or computer game I’ve seen at the cinema or on television?
The Classification Board and the Attorney-General's Department cannot resolve complaints about advertising for anything other than films at the cinema or on DVD/Blu-ray, computer games or publications. For advertisements including billboards and posters, you may wish to contact the responsible product or service organisation directly, or the Advertising Standards Bureau.
How can I make a complaint about a film or computer game I’ve seen or downloaded via an online service such as iTunes, Presto, Stan, or Netflix?
The Classification Board and the Attorney-General's Department can only investigate a limited range of complaints about content that is available on streaming services and storefronts offering digital downloads. Please contact the service provider first.
If you have waited at least 30 calendar days and their response is unsatisfactory, please include the service provider’s response when you contact us. Depending on the nature of your complaint, we may direct you to the Australian Communications and Media Authority or the content provider.
How can I make a complaint about recorded music, radio, online/mobile phone content?
The Classification Board and the Attorney-General's Department cannot resolve complaints about things you have seen on the internet or on a mobile phone, or recorded music without any visual content.
To complain about internet, radio or mobile phone content, contact the Australian Communications and Media Authority.
To complain about the content of recorded music (without any visual content), contact the Australian Recording Industry Association (ARIA).
Is it illegal for kids to go to an M or MA 15+ film?
Films classified M - Mature are not recommended for people under 15 years, but there are no legal restrictions on access.
Films classified MA 15+ - Mature Accompanied are considered unsuitable for people under 15 years because the content is strong in impact. There are legal restrictions relating to who can view a MA 15+ film, and these restrictions vary between Australian states and territories.
An adult must accompany people under 15 into the cinema and stay for the duration of the film. The requirements are not met if the adult just buys tickets and leaves the cinema. General information about classifications—including restrictions—is available from our Fact sheets page.
Why can’t the consumer advice tell me more about the elements in a film or game?
Generally, consumer advice must be included on, or with, all classified films and games. Consumer advice lists the main elements that contributed to the classification and indicate their intensity and/or frequency. This means that not all elements present in the film or game will be listed in the consumer advice, if the element can be accommodate at a lower classification. Newer records on the National Classification Database (NCD) may show you a grid of all elements that could be included in the film or game, and their level of intensity in a range between none and high.