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Contact us


Please submit enquiries and provide feedback using our online Contact Us form.

We will aim to provide a response as soon as possible, depending on the complexity of the information requested.

If you are a journalist or represent a media organisation, email our media team via with questions. Visit our media and news page for more information.

Call us 

The Classification Branch phone number is 02 9289 7100 (international +61 2 9289 7100). The Branch can also be reached via the Department of Communications and the Arts Switchboard on 1800 254 649 (free call) or 02 6271 1000 (international +61 2 6271 1000). The switchboard is open Monday to Friday from 9am to 5pm (Australian Eastern Time) except on public holidays in the ACT.

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service (NRS) and quote our number (02 6271 1000). If you need help making relay calls, contact the NRS Helpdesk. For more information about the NRS and other communication options, visit Accesshub.

If you are a non-English speaker, you can use our translation or interpreting services by calling 131 450 or visit the Translating and Interpreting Service National website.

Write to us

Our postal address is:

Classification Branch
Department of Communications and the Arts
Locked Bag 3, HAYMARKET NSW 1240

Find us  

We are located at Level 6, 23–33 Mary Street, Surry Hills, Sydney, NSW.

ABN for the Department of Communications and the Arts

51 491 646 726