We welcome your feedback, comments and questions.
For complaints about content on broadcast television, please contact the relevant broadcaster or use the FreeTV Australia viewer feedback form.
All applications for film, computer game and publication classification can be submitted through our Classification Portal.
Learn more about how to apply for classification, including how to:
Don’t have access to the portal? Register online
If you still need assistance after reading the above information, you can contact us through our online form below.
It’s illegal to import and export films, computer games and publications that have been classified Refused Classification (RC) or are prohibited under Customs regulations.
In very limited circumstances, you may be eligible for permission from the Classification Board to import or export objectional goods.
Find out what you need to include in your request for permission to import or export objectionable goods.
There are rules relating to showing, selling and advertising films, computer games and publications.
These rules provide guidance for displaying classification markings, messaging on unclassified content, exhibiting films publicly, selling publications which require classification and more.
Find out which rules are relevant for you and learn more about the requirements to advertise, show and sell.
Authorised Assessor Schemes
We offer self-paced online training to industry professionals to become authorised assessors under the:
You can learn more about training courses and how to enrol on the Content Assessor Training page.
Government and Law Enforcement
Tailored training to meet specific needs of government and law enforcement bodies is available upon request.
If you still need assistance after reading the above information, you can contact us through our online form.
The Classification Board can issue an approved classification tool certificate (tool certificate) to developers and publishers if they require confirmation that a tool decision applies to identical content they are making available in Australia in another format.
If the tool decision does not apply to other formats due to modifications not being exempt from classification, the Classification Board will not issue a tool certificate and you must apply for classification of the content.
We regulate the classification of films (including episodic series) made available on streaming services, DVDs, Blu-ray and at cinemas and festivals, as well as computer games and certain publications. For more detail, please refer to What We Classify.
To make a complaint about the classification of content on the Australian Netflix streaming service, please contact Netflix directly at: email@example.com. If you are dissatisfied with their response, contact us.
To make a complaint about the classification of content on another streaming services, please contact the relevant service provider directly. If you are dissatisfied with their response, contact us.
To make a complaint concerning a trailer advertising for a film or computer game shown at the cinema, please contact the cinema directly. If you are dissatisfied with their response, contact us.
To make a complaint about advertising for a product or service for example on TV, cinema or billboards, contact the relevant company directly, or lodge a complaint with Ad Standards.
To report illegal and harmful online content, image-based abuse or cyberbullying, refer to the process at the eSafety Commissioner’s website.
To make a complaint about TV or radio programs, refer to the process at the Australian Communications and Media Authority’s website.
If you want to proceed with making a complaint to us, you can complete our online form below.
To make an FOI application relating to documents held by the Classification Board or Classification Review Board that are not published on this website, please contact the FOI Officer at the Department of Infrastructure, Transport, Regional Development, Communications and the Arts
If you have experienced a technical or accessibility issue when using our website or if you need to request a document on the website in an alternative format for accessibility reasons, please use our online form below.
Please view our Privacy page for details on how we keep your details safe, and which details we may collect and use.
Please note that some enquiries may require investigation and consultation with our stakeholders which may take some time. We will respond to your enquiry as soon as possible.