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We welcome your feedback, comments and questions. If you have an enquiry or need some help, you might be able to find what you need here.

Applying to have a film, computer game or publication classified

All applications for film, computer game and publication classification can be submitted through our Classification Portal.

Learn more about how to apply for classification, including how to:

Don’t have access to the portal? Register online

If you still need assistance after reading the above information, you can contact us through our online form below.

Obtaining permission to import or export a film, computer game or publication

It’s illegal to import and export films, computer games and publications that have been classified Refused Classification (RC) or are prohibited under Customs regulations.

In very limited circumstances, you may be eligible for permission from the Classification Board to import or export objectional goods.

Find out what you need to include in your request for permission to import or export objectionable goods.

If you still need assistance after reading the above information, you can contact us through our online form below.

Requirements on showing, selling and advertising a film, computer game or publication

There are rules relating to showing, selling and advertising films, computer games and publications.

These rules provide guidance for displaying classification markings, messaging on unclassified content, exhibiting films publicly, selling publications which require classification and more.

Find out which rules are relevant for you and learn more about the requirements to advertise, show and sell.

If you still need assistance after reading the above information, you can contact us through our online form below.

Training to become a content assessor

We offer training to become an assessor for

films (additional content and/or certain television series)
computer games
trailers and advertising material
online content

Courses are held throughout the year.

Tailored training to meet specific needs is available upon request for industry and government and law enforcement bodies.

Read more about each course, see course fees and access the registration forms on our content assessor training page.

If you still need assistance after reading the above information, you can contact us through our online form.

Making a complaint

To make a complaint concerning a trailer that was shown at the cinema, please contact the cinema directly.

To make a complaint about advertising that was shown at a cinema or on TV, contact the responsible product or company directly, or lodge a complaint with Ad Standards.

To report offensive or illegal content on the internet, please contact the Office of the eSafety Commissioner.

To make a complaint about TV programs, contact the relevant TV station. If you think a TV licence condition or standard has been breached, contact the Australian Communications and Media Authority.

If you want to proceed with making a complaint to us, you can contact us through our online form below.

A freedom of information request

To make an FOI application relating to documents held by the Classification Board or Classification Review Board that are not published on this website, please contact the FOI Officer at the Department of Infrastructure, Transport, Regional Development and Communications

If you are unsure whether an FOI application is necessary, please contact us or complete the online form below.

Media information and publicity

Please contact the media team at the Department of Infrastructure, Transport, Regional Development and Communications for all media and publicity enquiries:

Email: media@infrastructure.gov.au

Telephone:: 1300 732 749 (within Australia)

If you still need assistance after reading the above information, you can contact us through our online form below.

Jobs or board membership

New positions are advertised on the Department of Communications and the Arts website.

Positions on the Classification Board and Classification Review Board are periodically advertised in the Careers section of the Department of Communications and the Arts website.

If you still need assistance after reading the above information, you can contact us through our online form below.

A technical issue on the website

If you have experienced a technical or accessibility issue when using our website or if you need to request a document on the website in an alternative format for accessibility reasons, please use our online form below.

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