Contact us form

We welcome your feedback, comments and questions.

For complaints about content on broadcast television, please contact the relevant broadcaster or use the FreeTV Australia viewer feedback form.

Please note that some enquiries may require investigation and consultation with our stakeholders which may take some time. We will respond to your enquiry as soon as possible.

My enquiry is about:

Applying to have a film, computer game or publication classified

Obtaining permission to import or export a film, computer game or publication

Requirements on showing, selling and advertising a film, computer game or publication

Training to become a content assessor

Making a complaint about a classification decision

A freedom of information request

A technical issue on the website

Applying to have a film, computer game or publication classified

All applications for film, computer game and publication classification can be submitted through our Classification Portal.

Learn more about how to apply for classification, including how to:

Don’t have access to the portal? Register online

If you still need assistance after reading the above information, you can contact us through our online form below.

Obtaining permission to import or export a film, computer game or publication

It’s illegal to import and export films, computer games and publications that have been classified Refused Classification (RC) or are prohibited under Customs regulations.

In very limited circumstances, you may be eligible for permission from the Classification Board to import or export objectional goods.

Find out what you need to include in your request for permission to import or export objectionable goods.

If you still need assistance after reading the above information, you can contact us through our online form below.

Requirements on showing, selling and advertising a film, computer game or publication

There are rules relating to showing, selling and advertising films, computer games and publications.

These rules provide guidance for displaying classification markings, messaging on unclassified content, exhibiting films publicly, selling publications which require classification and more.

Find out which rules are relevant for you and learn more about the requirements to advertise, show and sell.

If you still need assistance after reading the above information, you can contact us through our online form below.

Training to become a content assessor

Authorised Assessor Schemes

We offer self-paced online training to industry professionals to become authorised assessors under the:

Additional Content Assessor (ACA) scheme
Authorised Television Series Assessor (ATSA) scheme
Authorised Assessor Computer Games (AACG) scheme
Authorised Advertising Assessor scheme

You can learn more about training courses and how to enrol on the Content Assessor Training page.

Government and Law Enforcement

Tailored training to meet specific needs of government and law enforcement bodies is available upon request.

If you still need assistance after reading the above information, you can contact us through our online form.

Making a complaint about a classification decision

We regulate the classification of films (including episodic series) made available on streaming services, DVDs, Blu-ray and at cinemas and festivals, as well as computer games and certain publications. For more detail, please refer to What We Classify.

To make a complaint about the classification of content on the Australian Netflix streaming service, please contact Netflix directly at: australia-classifications@netflix.com. If you are dissatisfied with their response, contact us.

To make a complaint about the classification of content on another streaming services, please contact the relevant service provider directly. If you are dissatisfied with their response, contact us.

To make a complaint concerning a trailer advertising for a film or computer game shown at the cinema, please contact the cinema directly. If you are dissatisfied with their response, contact us.

To make a complaint about advertising for a product or service for example on TV, cinema or billboards, contact the relevant company directly, or lodge a complaint with Ad Standards.

To report illegal and harmful online content, image-based abuse or cyberbullying, refer to the process at the eSafety Commissioner’s website.

To make a complaint about TV or radio programs, refer to the process at the Australian Communications and Media Authority’s website.

If you want to proceed with making a complaint to us, you can complete our online form below.

A freedom of information request

To make an FOI application relating to documents held by the Classification Board or Classification Review Board that are not published on this website, please contact the FOI Officer at the Department of Infrastructure, Transport, Regional Development, Communications and the Arts

A technical issue on the website

If you have experienced a technical or accessibility issue when using our website or if you need to request a document on the website in an alternative format for accessibility reasons, please use our online form below.

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